Rosewood Home Decor, LLC

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American made wood furniture | Rosewood Home Decor

 Rosewood Home and Office Decor    

   

FAQ:  Frequently Asked Questions

Premium American Handmade Solid Wood Furniture

​Heirloom Quality to Impress and Endure

Is everything really made by Amish craftsmen?

Yes. Absolutely. Unfortunately, some furniture retailers will use the label Amish because of the style of the furniture rather than who made it. We use Amish in our descriptions because we are proud of their reputation for high-quality products. When you see our furniture, you will see why.

Is the furniture solid wood?

All visible surfaces are constructed from solid wood. The backs of a large piece, such as a hutch or dresser, that are designed to be placed against a wall, will be real wood (finished plywood), not thick, solid wood. This helps reduce the weight of a large piece of furniture without compromising strength.

I saw something I liked. Can I change the stain color or have it painted?

Yes. When you order your furniture you will be selecting the wood and stain color that you want as part of the normal ordering process. You can also have the piece painted instead of stained. We offer some pieces on-line with a Available Painted option which you can select when you order. Otherwise, simply contact us (phone or email) with your request for a Paint Quote.

How durable are the finishes?

Very. The catalyzed finishes that are standard with Amish made furniture are extremely durable and stand up well over time. Today's finishes are markedly different than previously used varnishes and sealers.

How should I clean it?

Great question. Simply put, do not use traditional store bought furniture cleaners, polishes or soap. Over time these products will leave a waxy buildup or damage the finish. We recommend using a slightly dampened lint-free, non-abrasive cloth then drying any excess moisture. That's it!

What about warranties or if I have a problem?

The Amish builders we work with stand firmly behind their work and will address workmanship, material or finish issues with no questions asked. We inspect all furniture pieces before they are loaded on the truck or packed for shipping. Our drivers inspect each piece when it is unloaded. If minor scratches are found, they can be easily corrected. That's the beauty of solid wood. Buyers should inspect their purchase at time of delivery. Remember that differences in wood grains are not defects. If you do have a problem with your purchase and our drivers cannot correct it to your satisfaction, do not accept delivery, return the item and contact our office.

What are your order payment policies?

We have included all delivery charges into the total amount of the furniture. The prices you see are what you will pay.

If your order is less than $500.00, we require payment in full when your order is placed.

If your order is $500.00 or more, you can pay in full when your order is placed or pay a 50% down payment to begin processing your order.

Enter Coupon Code:  deposit  at checkout to adjust the order total due by 50%.

When your furniture is ready to ship, we will send you an invoice for the balance due.

When the balance due is paid, we will schedule your delivery.

We accept MasterCard, VISA, Discover, AmEx and PayPal.

Can I pay by check or money order?

Yes. Simply place your order and at checkout select the Print and Call payment option. Mail us your payment for the total amount of the order and we will place your order when we receive your payment and your check has cleared.

How long will it take to get my order?

Each piece is custom built when we receive your order. Typically, the construction lead time is six to ten weeks. Delivery lead time can be from one to three weeks. Many factors affect time frames, including but not limited to shortage of raw materials, season and weather, volume of orders and unexpected family emergencies. Contact us any time after your order is placed and we will gladly give you a progress report.

What is your cancellation policy?
  1. If you cancel all or part of your order within 3 business days after your order date, we will refund the full amount paid of the cancelled order or item(s). No cancellation fee.
  2. If you decide to cancel all or part of your order during the construction process, the return of your amount paid will be pro-rated depending on how far along the builders are and what they will charge us for the work they have done on the cancelled items. We will also charge a $50.00 cancellation fee.
Will there be any additional charges to have my furniture delivered inside my home?

No. All furniture orders receive our in home premium delivery. Smaller items may be shipped UPS, FedEx or USPS, insured, so you will receive them as soon as possible. The larger items will be delivered by bonded, insured furniture shipping specialists. The items are unpacked, brought into your home or office, placed and setup where you want them. What could be easier?

Are the delivery guys your employees?

No. But we only use the best furniture delivery service in Ohio. They have over 15 years experience delivering furniture. Each piece is carefully blanket wrapped and loaded. Because they only deliver furniture, they can answer many of the questions you may have when you receive your order. We could not have a viable business shipping Ohio furniture across the country without their help.

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One Last Word...   Relax

We know this may seem like a lengthy and complicated process, but when you receive your beautiful furniture you will agree it is worth it.

We are here to answer any questions you have before, during and after your purchase.